General Information About Flappy Casino
Fortuna Games N.V. owns Flappy Casino, alongside a few other casinos you can find listed on our website. The company is licensed by the Curaçao Gaming Authority, but the casino doesn’t list its licensing information on the website.
To be honest, for me, it is not enough just to write a reply “Of course” to the “Does Flappy Casino have a licence?” question in the FAQ section. This is not transparent, so I wrote to customer support on live chat for more details.
The agent I chatted with, Alex, was not authorised to give me more information about licensing details, so this remains a mystery. I checked the company’s licence, though, and it is valid and current, so the casino is licensed; I just can’t find the licence number.
Flappy Casino has a CasinoRank of 9/10 and a 9.2/10 Player Rating on our website, so that means they are doing something right even without transparent licensing information. Their 100% complaint resolution rate confirms that.
Our AskGamblers Casino Complaint Service (AGCCS) has accepted 14 complaints against the casino until now, and they were mostly about delayed withdrawals.
Flappy Casino offers online casino and sportsbook under one roof. You can also become part of their VIP program, which offers a range of exclusive offers and special benefits that increase with every level
Setting up a Flappy Casino account is simple, and I just had to provide my email address and set up a username and password for future logins. However, I had to complete my profile details with my full name, phone number and home address before making a deposit.
My welcome bonus offer was a 100% bonus up to €500, plus 100 Free Spins, for a minimum deposit of €20. The wagering requirements were 25x for the deposit and bonus amount, and 40x for the Free Spins winnings.
The bonus is a part of the welcome package that spans the first five deposits. You should be aware that the welcome bonus offers vary by country, and so do the bonus terms, so make sure you read everything carefully first.
Payment Information and Options at Flappy Casino
The casino supports a variety of payment methods, which are listed in our Payments tab above. The options available to you depend on the country you visit the casino from. For example, I could deposit via bank transfer, Visa card, Skrill, Neteller, Revolut, some other fiat options, and cryptocurrencies.
The minimum deposit is €20 for fiat and crypto payments, and the casino doesn't charge any payment fees. The €50 USDC deposit was fast, and the casino indeed didn’t charge any commission for the payment.
The minimum withdrawal is €20, and the casino claims withdrawals are processed within 24 hours. However, the finance (withdrawal) department has limited working hours, from 9:00 to 18:00 (GMT+3).
Maximum withdrawal limits depend on your VIP status, and the monthly maximum limit goes up to €30,000, which is not much for high rollers. The daily limit goes up to €3,000, but you can expect it to be lower for lower VIP levels.
You must verify your account before withdrawing, which can also take up to 24 hours. The verification and withdrawal departments work the same hours, which can be a bit frustrating.
Another thing I didn’t really like is that your account becomes dormant after only 90 days. If your account is verified, the casino charges a €5 inactivity fee. If your account was not previously verified, the casino can contact you to attempt verification if you have remaining funds.
If you fail to verify your account within 30 days, the casino can confiscate your funds.
I haven’t tested the withdrawals, but I can see from the reviews on our website that experiences vary, sometimes depending on the chosen payment method, sometimes on the verification status. If you have tested the option, feel free to share your experience with other players.
Customer Support at Flappy Casino
If you have any questions or doubts, you can consult the FAQ section first before reaching out to customer support. It provides answers to the most common questions, so you might find the answer there. If not, live chat is your next option.
You need to provide your name and username and type your question in advance when you wish to start a chat thread. The number of characters for your initial question is limited, so be aware that you should be as concise as possible.
There is no chatbot, and you get through to a real person straight away. I chatted with agent Alex, as I said before, when talking about the casino’s licence.
I also inquired about the casino’s responsible gambling tools, and I have to say that I almost had the impression of talking to a chatbot instead of a real person. Alex answered all my questions, but the answers seemed generic.
My experience with live chat was kind of mixed, but I still recommend that you try getting your answer there. If you get frustrated with live chat, or simply prefer a different communication channel or need more space, you can email the casino at [email protected].
If your question is related to the KYC procedure, you can find a separate email address on the Contact Us page.
Games at Flappy Casino
The casino offers a wide variety of exciting games, including the latest online slots, table games and live dealer games. From Finland, I could see games from more than 60 providers, most of them slots, of course, with more than 9,000 titles.
In the games lobby, you can filter by provider, and it shows how many games are available for each of them. It’s a great feature as many of these studios are country-specific, so you can see what’s available before you play.
The other feature I liked was that you can save your favourites and get quick access to them the next time you log in. Just use the heart icon on any game from a registered account. You can also filter games with the Bonus Buy feature if it’s available in your country, or jackpot slots.
The casino also allows you to test a game in demo mode if you wish, before playing it for real. I tested the demo mode, and there were no disruptions. The same was true for real-play mode, and I played the Madame Destiny Megaways slot by Pragmatic Play.
The game is visually appealing, and I scored some good wins, allowing me to test another game I also enjoyed: Hacksaw’s Epic Bullets and Bounty. If you know what games you want to play, you can use the search feature to find them quicker.
If you prefer table games, there are plenty of those, or you can head to the live casino. There are more than 500 live dealer games, including the latest versions of Live Blackjack, Live Roulette and Live Game Shows.
Flappy Casino's Commitment to Responsible Gambling
The casino supports responsible gambling, but unfortunately, doesn’t offer many tools to help with keeping gambling habits in control. The responsible gambling page provides some hints for responsible gambling, as they call them, but there is no self-assessment test you can take.
They have also listed external sites that can help with gambling addiction, but they are not linked, so you need to take an extra step if you wish to visit their websites.
If you need to self-exclude or take a break, the casino advises that you contact them by email. Customer support confirmed that the casino doesn’t offer any other responsible gambling tools when I asked about deposit limits, and that’s a bit disappointing.
Players appreciated the wide variety of games available and the smooth, user-friendly experience on the site. Many highlighted the quick loading times and efficient processing of deposits and withdrawals as key positives.